Privacy Policy

KW Commercial ("we", "us", "our") operates www.thexchnagesharlotte.com (the "Site"). This policy explains what personal information we collect through the Site, how we use it, and the choices you have.

Information we collect

Information you give us. When you submit an enquiry, request a tour, or sign up for updates, we collect the details you provide, such as your name, email address, phone number, company name, space requirements, and any message you include.

Information collected automatically. When you visit the Site, our website platform (Squarespace) and any analytics tools we use may collect technical information such as your IP address, browser type, device, pages visited, referring website, and time spent on the Site. This is gathered through cookies and similar technologies.

How we use your information

We use your information to respond to enquiries and arrange tours, to share leasing information and updates you have asked for, to understand how the Site is used and improve it, to maintain the security of the Site, and to comply with legal obligations.

We do not sell your personal information.

How we share your information

We share personal information only as needed with our leasing agent, KW Commercial, so they can respond to your enquiry, arrange tours, and discuss leasing opportunities with you; with service providers who help us run the Site and our business (such as Squarespace for hosting, and email and analytics providers); with professional advisers where necessary; and with authorities where required by law. KW Commercial handles information it receives in line with its own privacy policy. If the property or our business is sold or transferred, your information may pass to the new owner.

Cookies

The Site uses cookies that are necessary for it to function, and may use analytics cookies to help us understand traffic. You can control or delete cookies through your browser settings, though some parts of the Site may not work properly if you disable them. [If you use a cookie banner: You can also manage your preferences through the cookie banner on the Site.]

Do Not Track signals

Some browsers offer a "Do Not Track" setting. Because there is no common industry standard for responding to these signals, the Site does not currently respond to them.

Email communications

If you sign up for updates, you can unsubscribe at any time using the link in any email or by contacting us.

Text messages

[Include only if you collect mobile numbers for texting.] If you provide your mobile number and agree to receive texts, we or KW Commercial may contact you about your enquiry or leasing updates. Message and data rates may apply. Reply STOP to opt out at any time.

Data retention

We keep personal information only for as long as needed for the purposes described above, or as required by law. Enquiry details are generally kept for [e.g. 24 months] unless you become a tenant or ask us to delete them sooner.

Security

We take reasonable measures to protect your information, but no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing emails. Residents of certain states, including California, Virginia, Colorado, Connecticut, and others, may have additional rights under state privacy laws, such as the right to know what personal information we collect and to opt out of its sale or use for targeted advertising. We do not sell personal information or share it for targeted advertising. To make a request, contact us using the details below. We may need to verify your identity before responding, and we will not discriminate against you for exercising your rights.

Children

The Site is intended for businesses and adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with information, please contact us and we will delete it.

Third-party links

The Site may link to other websites, such as maps or partner services. We are not responsible for their content or privacy practices.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it was last changed, and continued use of the Site means you accept the updated policy.

Contact us

[Company Name]
[Street address, Charlotte, NC ZIP]
[Email address]
[Phone number]

Leasing enquiries:
[Agent name], KW Commercial
[Email] | [Phone]